Get in touch
Contacts
Three addresses for three different jobs. Write to the one closest to your question and the answer arrives sooner.
Support
A channel is down, or a question about a subscription or an account.
support@smotret-tv.orgLegal
Agreements, company details, data protection requests.
legal@smotret-tv.orgRights holders
Infringement reports. Reviewed within three working days.
abuse@smotret-tv.org
Frequently asked
All questionsWhat is tivigo.
Access to TV channels, radio, films and series in one player, with no aerial and no set-top box.
It works in a browser on a computer or a phone, and on a television. The Smart TV app is in progress.
Which devices does it work on
Any current browser: Chrome, Safari, Firefox, Edge, on a computer, tablet or phone.
On televisions through the browser, and through the MSX app, which is in progress. Signing in on a TV will use a code or a QR so nobody types a password with a remote.
Is everything free
Some channels are open without a subscription. The rest is included in one, and there are two tiers: with advertising and without.
The first week is free, no card is needed for it, and nothing renews on its own.
I forgot my password
Use "Forgot your password?" in the sign-in window and give your email. The link works for 30 minutes and only once.
Changing the password ends every other session. That is deliberate: if someone else was in the account, the change removes them.
How do the tiers differ
The first tier shows advertising between programmes; the second does not. The channel list and the quality are the same.
You can switch tiers in your account; the change takes effect from the next period.
A channel that used to be here is gone
The catalogue changes: supplier agreements and rights are not permanent.
If a channel vanished suddenly and nothing was announced, write to support; it may be a fault rather than a removal.
The picture stutters or breaks up
Check your connection first: HD needs about 8 Mbit/s steady, SD about 3.
A wired connection instead of Wi-Fi helps, as does closing spare tabs. If it happens on one channel and not others, tell us which channel and when.
Company details
- Name
- [название юридического лица]
- Address
- [юридический адрес]
- Registration number
- [регистрационный номер]
These are filled in once the operating company is registered.
How rights holders should report