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Contacts

Three addresses for three different jobs. Write to the one closest to your question and the answer arrives sooner.

Frequently asked

All questions
What is tivigo.

Access to TV channels, radio, films and series in one player, with no aerial and no set-top box.

It works in a browser on a computer or a phone, and on a television. The Smart TV app is in progress.

Which devices does it work on

Any current browser: Chrome, Safari, Firefox, Edge, on a computer, tablet or phone.

On televisions through the browser, and through the MSX app, which is in progress. Signing in on a TV will use a code or a QR so nobody types a password with a remote.

Is everything free

Some channels are open without a subscription. The rest is included in one, and there are two tiers: with advertising and without.

The first week is free, no card is needed for it, and nothing renews on its own.

I forgot my password

Use "Forgot your password?" in the sign-in window and give your email. The link works for 30 minutes and only once.

Changing the password ends every other session. That is deliberate: if someone else was in the account, the change removes them.

How do the tiers differ

The first tier shows advertising between programmes; the second does not. The channel list and the quality are the same.

You can switch tiers in your account; the change takes effect from the next period.

A channel that used to be here is gone

The catalogue changes: supplier agreements and rights are not permanent.

If a channel vanished suddenly and nothing was announced, write to support; it may be a fault rather than a removal.

The picture stutters or breaks up

Check your connection first: HD needs about 8 Mbit/s steady, SD about 3.

A wired connection instead of Wi-Fi helps, as does closing spare tabs. If it happens on one channel and not others, tell us which channel and when.

Company details

Name
[название юридического лица]
Address
[юридический адрес]
Registration number
[регистрационный номер]

These are filled in once the operating company is registered.

How rights holders should report