Frequently asked questions

Access to TV channels, radio, films and series in one player, with no aerial and no set-top box.

It works in a browser on a computer or a phone, and on a television. The Smart TV app is in progress.

Any current browser: Chrome, Safari, Firefox, Edge, on a computer, tablet or phone.

On televisions through the browser, and through the MSX app, which is in progress. Signing in on a TV will use a code or a QR so nobody types a password with a remote.

Some channels are open without a subscription. The rest is included in one, and there are two tiers: with advertising and without.

The first week is free, no card is needed for it, and nothing renews on its own.

Without an account you can watch the open channels and use the catalogue and search.

An account is needed for a subscription, for the "My Channel" recommendations, and so that your marks and profiles follow you between devices.

Use "Forgot your password?" in the sign-in window and give your email. The link works for 30 minutes and only once.

Changing the password ends every other session. That is deliberate: if someone else was in the account, the change removes them.

Up to five profiles per account, each with its own avatar and its own recommendations. This is being built.

Child profiles will carry an age limit so 16+ and 18+ channels do not appear in them.

In your account settings. Deletion removes marks, profiles and sessions, and cannot be undone.

If a subscription is active, cancel it first, or the paid period is lost.

The first tier shows advertising between programmes; the second does not. The channel list and the quality are the same.

You can switch tiers in your account; the change takes effect from the next period.

In your account, in one click. Access runs to the end of the paid period.

We do not switch on silent auto-renewal and we do not ask you to phone anyone to leave.

If the service was down through our fault, write to support and we will look at it and adjust.

Refund conditions are set out in the terms of use.

The catalogue changes: supplier agreements and rights are not permanent.

If a channel vanished suddenly and nothing was announced, write to support; it may be a fault rather than a removal.

Check your connection first: HD needs about 8 Mbit/s steady, SD about 3.

A wired connection instead of Wi-Fi helps, as does closing spare tabs. If it happens on one channel and not others, tell us which channel and when.

The guide comes from suppliers and sometimes drifts from the actual broadcast, especially when a schedule changes at short notice.

Times are shown in one time zone for everyone. A per-profile time zone arrives with the account area.

Your email, your name if you gave one, a password hash, your marks, and the address and browser at sign-in so you can spot a session that is not yours.

Card details never reach us; payment happens at the payment provider. The full list is in the privacy policy.

Analytics loads only after you agree, and before that the script is not even fetched.

Likes feed the recommendations and are computed in your browser until you sign in. The cookie decision can be changed from the footer.